Quality

 Do It Right the First Time

TGM lives by the philosophy of “do it right the first time!” Our work packages, project-specific checklists, trained personnel, and tool investment all contribute to quality performance. Additionally, TGM’s employee compensation system rewards good work and positive customer satisfaction. Quality comes only second to safety when TGM performs a project.

Responsibility

TGM has consistently offered outage workmanship warranties equivalent or better than the OEMs. On the rare occasion when there is an issue after an outage, TGM is known for responding quickly with an emphasis on resolving issues to minimize any operational impacts.

Customer Focus

Through our customer satisfaction surveys and repeat business, TGM knows that our service emphasis is in line with customers’ expectations. Our constant emphasis is on the customer requirements from beginning to end of every project. Our service philosophy is clearly reflected in our purpose statement.

"The TGM Way"

In TGM, our proven processes provide the tools our employees need to perform a quality job but, ultimately, it is teamwork, pride, and personal responsibility that account for success. (link to presentation)