TGM Customer Survey

Our goal at TGM is to exceed your expectations, not just meet them. There is no better way for TGM to do this than to use your feedback to improve the way we serve you. TGM values its relationship with you, and your feedback is imperative to our constant improvement. So, we need to know where we have succeeded and where we need improvement. We would greatly appreciate it if you would take a few minutes to answer the following questions.

Rating Scale: 1, 2, 3, 4
(Please click the drop-down box to make your selection.)

4 - TGM consistently exceeded our expectations in this area and fulfilled their mission and vision.
3 - TGM exceeded most expectations but there are specific areas where improvements can be made.
2 - TGM could have done more to exceed our expectations; TGM met expectations.
1 - Project not delivered as sold.

First Name:	Last Name:	Email:
Plant:	Job #: ( ie TX5001)

Category	TGM's Goal	Customer Response
1. Quote and Bidding	In the bidding process, TGM described what I needed to know, the value added TGM provides, an appropriate level of detail, and quality information.	Comments

2. Outage Planning	a. Logistics: TGM was prepared for the job from the very first day.
	b. Technical Knowledge: TGM knew and/or learned enough about my specific unit(s) to provide the level of quality service I expect.	Comments

3. Communications	a. TGM Provided daily outage status reports and recommendations, and I was kept up-to-date and informed through each step of the project.
	b. TGM responded in a timely manner to my questions, emails, and phone calls.	Comments

4. On-Site Performance	a. Safety:
	b. Quality of work:
	c. Efficiency of work: TGM kept to the schedule and maintained a high level of productivity.
	d. Cleanliness and organization:
	e. Professionalism: The TGM team maintained a professional appearance and attitude throughout the project.
	f. Tooling: The TGM tooling arrived on-site as promised—comprehensive and customized to the project.	Comments

5. Follow Up	I received a quality final report of TGM's recommendations on my unit, and it arrived in a timely manner.	Comments

6. Overall	Overall satisfaction with TGM’s customer service, from initial contact to demobilization and start up.	Comments

7. Gift	We would like to offer you one of the gifts to the right. Please select.